Terms & Conditions

Effective Date: September 17, 2026

Welcome to Addlink. These Terms & Conditions govern your use of the Addlink website and your purchase of products from us.

By accessing our website, creating an account, placing an order, or purchasing a product from Addlink, you agree to these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Addlink

Business Name: Addlink
Address: Ratnanagar-3, Chitwan, Nepal
Phone: 9867854777
Email: info@addlink.com.np

Addlink operates an online store offering electronics, electrical products, accessories, gadgets, lighting products, audio products, chargers, adapters, cables, and other products listed on our website.

2. Website Use

You may use the Addlink website for lawful purposes only.

You agree not to:

• Use the website for illegal activities.

• Attempt to gain unauthorized access to our website, server, database, or systems.

• Submit false or misleading information.

• Interfere with the operation or security of the website.

• Copy, reproduce, or commercially exploit website content without permission.

• Use another person's account without authorization.

• Place fraudulent or intentionally misleading orders.

We reserve the right to restrict or suspend access where there is reasonable evidence of misuse, fraud, abuse, or violation of these Terms.

3. Account Registration

Some features of Addlink may require you to create an account.

You are responsible for:

• Providing accurate information.

• Keeping your login credentials confidential.

• Maintaining the security of your account.

• Informing us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account unless the applicable law provides otherwise.

4. Product Information

We make reasonable efforts to provide accurate information about our products, including:

• Product name

• Specifications

• Features

• Images

• Dimensions

• Availability

• Price

• Warranty information

Product images are provided for illustration and may occasionally differ slightly from the actual product because of photography, lighting, display settings, packaging changes, or manufacturer updates.

Where a manufacturer changes a product specification or packaging without notice, the actual product may differ from older images or descriptions, provided that the product supplied remains consistent with the material information and applicable law.

5. Product Compatibility

Customers are responsible for checking product compatibility before placing an order.

For electronics and electrical products, please carefully check:

• Voltage

• Current

• Power requirements

• Connector type

• Dimensions

• Compatibility

• Operating conditions

• Manufacturer specifications

If you are unsure about compatibility, please contact Addlink before ordering.

6. Prices

All product prices displayed on the Addlink website are subject to change.

We may update prices due to:

• Supplier price changes

• Market conditions

• Promotional campaigns

• Taxes or applicable charges

• Currency fluctuations

• Product availability

The applicable price for an order will normally be the price displayed when the order is placed, subject to correction of obvious pricing errors and applicable law.

7. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, an accidental technical or human error may occasionally result in an incorrect price.

If an obvious pricing error is discovered before fulfillment, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order, subject to applicable law.

If payment has already been received and the order cannot be fulfilled at the displayed price, any applicable refund will be processed according to our refund procedure and applicable law.

8. Product Availability

Products displayed on our website are subject to availability.

An item being displayed on the website does not always guarantee that it will remain available until an order is processed.

If an ordered product becomes unavailable, we may:

• Offer an alternative product where appropriate.

• Provide an estimated availability date.

• Cancel the affected order.

• Process an applicable refund.

9. Placing an Order

When you place an order, you are making a request to purchase the selected products.

An order confirmation or automated notification confirms that we have received your order request. It does not necessarily mean that the order has been finally accepted for fulfillment.

We may contact you to verify:

• Customer information

• Delivery address

• Phone number

• Product availability

• Payment information

• Order details

10. Order Cancellation

You may request cancellation of an order before it has been dispatched, subject to our order-processing status and applicable law.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Addlink may cancel an order where reasonably necessary, including circumstances involving:

• Product unavailability

• Incorrect pricing

• Suspected fraudulent activity

• Incorrect or incomplete customer information

• Delivery limitations

• Technical errors

• Circumstances beyond our reasonable control

Any applicable refund will be handled according to our refund policy and applicable law.

11. Payment

Customers must provide accurate payment information when placing an order.

Available payment methods may vary from time to time.

An order may not be processed until the required payment or payment authorization has been successfully completed.

Addlink is not responsible for delays caused by payment providers, banks, financial institutions, or other third-party payment systems.

12. Delivery

We will make reasonable efforts to deliver products to the address provided by the customer.

Delivery times may vary depending on:

• Delivery location

• Courier availability

• Product availability

• Weather

• Public holidays

• Transportation conditions

• Other circumstances beyond our reasonable control

The customer is responsible for providing a correct delivery address and reachable contact number.

Additional delivery charges may apply depending on location or delivery requirements.

13. Delivery Delays

Estimated delivery times are estimates and are not always guaranteed.

Delays may occur because of:

• Weather

• Transportation problems

• Courier delays

• Public holidays

• Natural disasters

• Strikes or other disruptions

• Incorrect customer information

• Other circumstances beyond Addlink's reasonable control

We will make reasonable efforts to assist customers when delivery problems occur.

14. Inspection on Delivery

Customers are encouraged to inspect the package when received.

If the package appears seriously damaged, customers should document the condition with photographs or video and contact Addlink as soon as possible.

Please retain the original packaging until any delivery-related issue has been resolved.

15. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

If you receive:

• A defective product

• A damaged product

• An incorrect product

• A product that does not match the applicable order or description

please contact us as soon as possible.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.

16. Warranty

Some products sold by Addlink may include a manufacturer's or seller's warranty.

Warranty coverage, duration and conditions may vary by product.

Customers should refer to the product page, invoice, warranty card, or applicable warranty documentation.

Warranty may not cover damage caused by misuse, incorrect voltage, improper installation, physical damage, unauthorized modification, liquid damage, or other circumstances excluded by the applicable warranty, subject to applicable law.

17. Customer Responsibility for Electrical Products

Customers must use electrical and electronic products according to the manufacturer's specifications and safety instructions.

In particular, customers should ensure that:

• The correct voltage is used.

• The correct power supply is used.

• Connections are made correctly.

• Products are installed appropriately.

• Products are kept away from conditions for which they are not designed.

Customers should seek qualified technical assistance when professional installation is required.

18. Website Content

The content available on the Addlink website, including:

• Text

• Product descriptions

• Images

• Graphics

• Logos

• Videos

• Website design

• Software

• Other materials

is owned by Addlink or used with permission, where applicable.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior permission, except where permitted by applicable law.

19. Intellectual Property

The Addlink name, logo, branding, website content, graphics, and other intellectual property may not be used without authorization.

Product names, logos and trademarks belonging to manufacturers or other companies remain the property of their respective owners.

20. Customer Reviews & Content

If Addlink allows customers to submit reviews, comments, photographs, or other content, customers must ensure that such content:

• Is truthful and relevant.

• Does not contain unlawful material.

• Does not impersonate another person.

• Does not contain malicious software.

• Does not violate another person's rights.

• Does not contain abusive or threatening content.

Addlink may moderate or remove content that violates these requirements or applicable law.

21. Promotions & Discounts

Promotional offers, discounts, flash sales, coupons, and special offers may have additional conditions.

Unless otherwise stated:

• Promotions are subject to product availability.

• Promotional offers may have specific validity periods.

• Some promotions may not be combined.

• Addlink may correct obvious technical or pricing errors.

The specific terms displayed with a promotion will apply to that promotion.

22. Third-Party Services

Our website may use third-party services such as:

• Payment providers

• Delivery and courier companies

• Hosting providers

• Analytics services

• Communication services

Third-party services may have their own terms and privacy policies.

Addlink is not responsible for independent services or systems outside our reasonable control.

23. Website Availability

We aim to keep the Addlink website available and functioning properly.

However, temporary interruptions may occur because of:

• Maintenance

• Technical problems

• Server failures

• Internet connectivity issues

• Security incidents

• Third-party service interruptions

• Other circumstances beyond our reasonable control

We do not guarantee that the website will always be available without interruption.

24. Fraud Prevention

Addlink may take reasonable steps to identify and prevent fraudulent or suspicious transactions.

We may contact customers to verify an order where necessary.

Orders may be cancelled or restricted where there are reasonable grounds to suspect fraud, abuse, unauthorized payment, or other unlawful activity, subject to applicable law.

25. Limitation of Liability

To the extent permitted by applicable law, Addlink will not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service failures, courier delays, internet outages, or events of force majeure.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

26. Complaints & Customer Support

If you have a complaint or problem regarding an order or product, please contact Addlink through our support channels.

Please provide:

• Name

• Order number

• Contact number

• Product name

• Description of the issue

• Relevant photographs or videos where applicable

We will review complaints and provide an appropriate response in accordance with our policies and applicable law.

27. Governing Law

These Terms & Conditions are governed by the applicable laws of Nepal.

Any dispute will be handled through the appropriate legal or dispute-resolution mechanisms available under the laws of Nepal.

28. Changes to These Terms

Addlink may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes in our services

• Changes in our products

• Changes in website functionality

• Changes in business practices

• Changes in applicable laws or regulations

The updated version published on this page will apply from its stated effective date, subject to applicable law.

29. Contact Us

If you have questions about these Terms & Conditions, please contact:

Addlink
Ratnanagar-3, Chitwan, Nepal

Phone: 9867854777
Email: info@addlink.com.np

Website: addlink.com.np

Thank you for choosing Addlink.